You can contact us any way that is convenient for you. We are available 24/7 via fax or email. You can also use a quick contact form below or visit our office personally. We would be happy to answer your questions.
Terms And Conditions
At Victoria on Move, we believe in transparency and simplicity when it comes to our terms and conditions. We've designed them to be easy to understand while covering essential aspects of our services. Here's a brief overview:
Legal: We are Victoria on Move and our terms define roles and responsibilities for both parties. We are not common carriers and accept no liability as such. The Booking: Provide us with the details of what you want to move, and we'll estimate the vehicle and time required. This is an estimate, not an itemized inventory. Changes and Cancellations: We have a 24-hour cancellation policy. Notify us at least 24 hours before the job to avoid a fee. Parking: We'll park safely, except in Clearways. Parking fees or infringements will be added to the job cost. During the Move: Notify us about fragile items and special precautions. We reserve the right to refuse to carry any items for safety reasons. Time: Our working time is from arrival at the first address to payment completion. Travel time is also calculated. Overtime rates may apply under specific conditions. Payment: Payment is due at the job's end. We accept cash, bank transfer, Visa, or MasterCard. A surcharge may apply to credit card payments. Damage and Our Guarantee: We guarantee our work and include insurance. We cover physical damage but have exceptions outlined in our terms. Compensation and repairs are offered for damaged goods. Your Responsibility: You agree to various responsibilities, including documenting items, paying parking charges, and being present during the move. Failure to fulfill these responsibilities may result in additional chargesAt Victoria on Move, we are committed to making your move stress-free and ensuring the safety of your belongings. Contact us today for a reliable and professional moving experience.
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